Export FAQ

Answers to export FAQ

This export FAQ (frequently asked questions) is a helpful guide for questions about exporting. It is good to know the answers to these as an exporter, whether you are first time exporter or not. We includes topics such as:

If you need more information or assistance, feel free to ask for help directly by calling us on 1300651233 or sending us a message.

Export FAQ for air freight and sea freight from Australia

Common freight terms and FAQ

One of the most important export FAQ is what happens if things are held up or changed.

What if my shipment gets delayed or re-shipped at a later date?

It is rare that this would happen. However, there is no need to worry if your export shipment is delayed or needs re-shipping. We will contact you as soon as we are made aware via phone and/or email and work out all the adjustments that need to made to keep your export on track as best as possible. We are here to help you.


The list of general FAQs have been consolidated to the Import FAQ page.

Requirements for export FAQ

Here are some of the things you should know and have (depending on situation) upon exporting your goods.

Do I need an export licence?

With the exception of certain goods prohibited either absolutely or conditionally, export licences are no longer required.

Those goods that DO require export licences include the following:

  • Orderly marketing of primary products and commitments under marketing
  • agreements, eg. meat, wheat, and wine.
  • International agreements, eg. atomic materials and drugs of dependence.
  • Control of quality.
  • Conservation of Australian fauna and items of historical or cultural significance such as Aboriginal artefacts.
  • Utilisation of Australian resources such as mineral ores and merino sheep.

Listed in the ‘Australian Customs Service Manual – Export Control’ are details of goods which are conditionally prohibited from export and/or which require export permits (or similar export authorisations), and the government departments and agencies issuing the permits.

How can I use the ‘Australian Made’ logo on my products?

The Australian Made  logo was launched by the Federal Government in 1986.  It is now administered by Australian Made Campaign Limited (AMCL).

To qualify to use the logo, products must comply with the country of origin provisions of the Trade Practices Act, i.e. products must be substantially transformed in Australia, with at least 50 percent of the cost of production being incurred in Australia.

For more information on Australian Made labelling.

What is ISPM15?

Find out about ISPM15.

Export requirements

Export FAQ - Product labelling for Australia

Specific export FAQ and terms

What is a PRA [Pre Receival Advice]?

Also known as Export Receival Advice (ERA) and is an electronic replacement for paper document. This informs a shipping terminal that a container for export is about to arrive before the container arrives at the terminal. Mandatory from 1 August 2004, exporters are required to pre-advise export container cargo details, and receive an acceptance from the terminal.

It could be produced within 25 to 30 mins.

What is an EDN [Export Declaration Number]?

An EDN consists of nine alphanumeric characters and is issued by the Australian Customs Service’s Integrated Cargo System (ICS). This provides Customs with details about goods intended for export. Export declarations can be lodged up to six months in advance of the date the goods are being exported.

Export declarations can be lodged up to six months in advance of the date the goods are being exported. It consists of a header section and a line section.

It can only have one header describing the export shipment. However, it can have multiple lines that describe a separate part of the shipment. It can be produced within 10 to 15 minutes.

This can easily be produced in 10 to 15 minutes. Talk to us.

What is a SEW [Single Entry Window RFP]?

A SEW [Single Electronic Window style of RFP] is a combination of an RFP and an EDN where AQIS acts as an agent to obtain the EDN from Customs when the SEW is submitted to EXDOC. Some additional information that is required by Customs, like FOB value and AHECC classification, is also required when a SEW is submitted.

Many of our clients use this facility as it saves both time and money for all their export requirements. Our agency is registered to use SEWs it can submit one on your behalf. If and only if you are registered with Customs as an exporter and if our company and ABN number are registered for exports with Customs.

However, this is only possible if and only if you are registered with Customs as an exporter and if your company and ABN number are registered for exports with Customs.

What is an RFP [Request For Permit]?

If you are registered with EXDOC as an Exporter, you can organise for an agent to lodge RFPs with EXDOC on your behalf.

The RFP is provided by the exporter and describes product, when and where it was processed, its overseas destination, and other details (for example describing consignor, consignee and transport).

When authorised by Customs the RFP receives an Export Permit Number [EPN] which allows export of the goods.

Check out the 6 step export guide

How long does it take to obtain my export documents?

The time to obtain approved export documents via the Syscob EDI Agency Service primarily depends on the completeness and accuracy of the information provided by the exporter. If the information is both complete and accurate then the delay is minimal, but repeated cycles of submission (due to incomplete, incorrect or self-contradictory information on submissions) to correct errors or omissions can extend the time required. If all data is correct and valid:

An RFP will naturally take additional time to reach Complete status because the goods have to be inspected and the RFP validated before the certificate can be printed. Depending on the inspection and authorization process, which the exporter must arrange with AQIS or an AQIS authorized establishment, the delay for validation could vary from under 1 day to many days.

Got other export FAQ not listed on this list? Call us at 1300 651 233 to enquire.

Need help on export FAQ requirements?